Refund policy
Last updated: August 26, 2026
At Havenlly, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags must still be attached.
- The item should be returned in its original packaging where applicable.
- You must provide your order number or proof of purchase.
Items that show signs of use, washing, damage, or alteration may not be accepted.
How to Request a Return
To request a return, please contact us within 30 days of receiving your order:
Email: info.havenlly@gmail.com
Please include your order number, the item you want to return, and the reason for the return.
Do not send an item back before your return request has been approved. We will provide return instructions after reviewing your request.
Return Address
Approved returns should be sent to:
Havenlly
Rawalpindi, Pakistan
Please contact us before sending your return so we can provide the appropriate return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
If we sent you a damaged, defective, or incorrect item, please contact us as soon as possible. We will review the issue and provide the appropriate solution.
Damaged or Incorrect Items
Please inspect your order when you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at info.havenlly@gmail.com with your order number and clear photos of the item.
We will review the issue and, where appropriate, offer a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return due to their nature or condition. This may include:
- Items that have been worn or used
- Items without original tags
- Items that have been washed or altered
- Items damaged after delivery due to customer use
- Gift cards, where applicable
Sale Items
Sale or discounted items may be eligible for return unless the product listing specifically states that the item is final sale.
Exchanges
If you would like a different size or item, please contact us first. Depending on product availability, we may offer an exchange.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to make the funds available.
If you have not received your refund after 15 business days from the approval date, please contact us at:
Contact Us
If you have any questions about returns or refunds, please contact us:
Havenlly
Email: info.havenlly@gmail.com
Address: Office #14, 2nd Floor, Bank Road, Saddar, Rawalpindi, 46000, Pakistan